Facility Coordinator

Overview:

The SSC culture (Calgary and Edmonton offices) is built on a foundation of high performance and results, along with teamwork and collaboration. We place a strong emphasis on hiring exceptional people and giving them the tools and guidance that they need to excel in their roles. New staff are given strong support and direction but are encouraged to gain freedom through commitment and results. Weekly goal setting meetings help each employee to have a plan for success. Our motto around here is ‘Work Hard, Play Hard’ and we live in that culture every day. We also like to have fun: staff lunches and celebrations, staff outings, participation on staff sport teams, out of town trips to Banff, Sylvan Lake and Edmonton are all some examples of the team bonding that we do.
 

A note from Calgary's facilities team (Justin and Mike):

Sports have always been a very large passion of ours – both professional and amateur. When there were opportunities to become members of the SSC family, we wasted no time and jumped at the chance.
The staff at the SSC are creative, like-minded individuals who share the same passion for sport that we do. We bond together in a strong team-setting to provide quality sport offerings for thousands of Calgarians annually. Since starting with the SSC, we have made numerous friendships with both employees and players of the Club. If a team atmosphere is something that you admire and you have a passion for sports, the SSC is the workplace for you.
Sports and Clichés go together like PB and J, but we mean it when we say that working at CSSC offers new challenges every day. No day is ever the same, we work hard and have a lot of fun along the way. Apply to work with us at the CSSC today, you will not regret it!

Positions Available: 1 permanent full-time position

Start Date: March 2020

Hours: Full-time hours (40-44 per week) Monday to Friday; varying shifts scheduled between the hours of 8:30 am and 7:00 pm. Some evening and weekend work will be required during season start-ups (January, April, July, and September).

Facility Coordination:
- Work with Facility Manager of League Operations (MLO) on facility improvements and planning
- Responsible for assisting with gym/field cancellations
- Proof and Input Gym and Field bookings
- Manage schedule change process with assistance from the MLO
- Communicate schedule changes or updates with teams 
- Assist with on-site facility visits 
- Work on facility-specific improvements and projects
- Other duties or projects as assigned

League Administration:
- Manage incoming league registrations
- Assist in creating, posting and communicating league schedules  
- Process incoming scores and manage league standings 
- Handle telephone, email and in-person inquiries
- Deliver exceptional customer service 

Beach Volleyball Management:
- Manage a team of part-time staff members who coordinate our Beach Volleyball leagues
- Hire and train new staff each year to ensure a successful program
- Work on special projects to improve the quality of our Beach Volleyball courts

Customer Experience:
- Assist management with sport and league improvement initiatives
- Enhance the player experience by researching player needs and implementing advancements
- Find new ways to improve the overall player experience
- Manage survey deployment and analyze survey results

Experience:
- University degree or college diploma required
- Previous customer service experience
- High level of computer competence with Microsoft Office suite (Outlook, Word, Excel)

Qualifications:
- Extremely high attention to detail
- Organized, with strong time management skills
- Ability to work under the pressure of deadlines
- Good Communicator: written and oral
- Respectful and a Team Player
- Ability to prioritize workload
- Preference to be a Team Leader
- Flexible with work schedule; able to work occasional evenings in order to meet timelines

Rate of Pay: $21.50/hour 

Perks/Benefits:
* Comprehensive Group Benefits Package
* $500 annual Wellness/Health Spending allowance
* Unlimited free play in Sport and Social Club leagues and tournaments
* A challenging and rewarding career where you can have a strong impact on the lives of hundreds of thousands Calgarians

All applicants must complete the online pre-interview form. Please attach your resume and cover letter at the bottom of the pre-interview form. Attn. Jon Diment, Manager of League Operations.