Manager of League Operations (MLO)

Thank you for your interest in the Manager of League Operations (MLO) position. To view the job details below, select a grey title bar - this will allow you to expand or collapse each section.

CSSC Culture

The SSC culture (Calgary and Edmonton offices), is a performance-oriented environment. We place a strong emphasis on hiring exceptional people and giving them all of the support that they need to excel in their roles. New staff are given strong guidance and nurturance, but are encouraged to gain freedom through commitment and results. Weekly goal setting meetings with their manager helps each staff member to create and execute a plan for success. Ongoing skill development sessions aid in increasing all employee’s effectiveness in their roles. We also like to have fun: frequent staff outings, seasonal parties, and out of town trips to Banff, Sylvan Lake, Edmonton, etc. are a few examples of our work-hard, play-hard mentality.

Position Details

Positions Available: 1 permanent full-time position

Start Date: September 2017

Hours: A typical work week will consist of 5 days/week, 40-44 hours total.

• The Facility MLO will work with the Office MLO to ensure that there is managerial support during most business hours.
• The MLO will be required to be available to field phone calls after-hours as needed.
• Some weekend work will be required.


This is an exciting full-time career opportunity. The CSSC is Calgary’s largest provider of adult recreational sports leagues, tournaments and events. The Manager of League Operations will have a significant impact on the success of our programs. This position will be challenging but very rewarding; only highly motivated people should apply. The primary areas of focuses will be:

1. Facility Management:
• Book facilities and communicate with facility or City staff.
• Form and manage facility relationships.
• Manage an efficient tracking file for facility bookings.
• Coordinate pre-season facility visits to ensure that facilities are ready.
• Work with facilities team to input permits, allocate facilities and reschedule cancelled games.
• Resolve facility complaints, issues and cancellations in a timely manner.
• Research and acquire new facilities each season.
• Ensure that new facilities are scouted and maps are filed.
• Ensure that facility ratings are up-to-date and being tracked properly.

2. League Operations:
• Plan and implement league dates, season durations and sport offerings each season.
• Promote new league offerings with Marketing and Management team.
• Work closely with senior management and other MLO’s to make day-to-day decisions and develop new league offerings.

• Ensure that all items in planning and tracking files are completed on time.

3. Staff Management:
• There are 3 full-time staff that the Field MLO manages, supports and mentors on a daily basis. The Player Liaison, Field Advisor and Facility & Leagues Coordinator.
• Oversee the management of our Games Coordinator program as well as the hiring, training and management of 2 full-time Field Maintenance employees during the spring and summer seasons. 
• Work closely with staff to ensure that goals and objectives are being met.
• Conduct weekly leagues meetings with staff (one-on-one and group based).

• Help plan and lead weekly staff meetings.

4. Special Projects:
• Work on sport improvement projects throughout the year.
• Work closely with the Program Development Manager to assist with projects.


Experience & Qualifications

• A University degree.
• A leadership or management role in a previous work experience will be an asset (particularly from an office environment).
• High level of computer competence (Microsoft Excel).

• Driven and goal-oriented
• Extremely organized

• Strong leadership skills
• Intelligent
• Excellent time management skills
• Good Communicator: written and oral
• Ability to work under deadline pressures
• Willing to work hard: full-time days and some evenings throughout the year

Compensation Package

Rate of Pay:
* $63,000 - $64,000 inclusive of benefits
       - $58,000 base salary
       - $2,000 in performance bonuses
       - $1,000 - $2,000 in seasonal overtime pay
* Regular performance evaluations facilitate growth in responsibilities and compensation
* Two raises in year one typically equate to 6% - 10%

* $1,200 annual Health spending allowance
* $400 annual Wellness spending allowance
* $360 annual Cell Phone allowance
* Unlimited free play in Sport and Social Club leagues and tournaments

* Staff team building and social events

How to Apply

All applicants must complete the online pre-interview form. Please attach your resume and cover letter when prompted, Attn. Rob Gillespie.