Manager of Operations

Do you want to work in a fun, sport-obsessed, fast-paced environment?

Do you enjoy wearing a ball-cap and jersey to work?

Then the CSSC is the place for you!

Reporting to the Director of Operations & Development at CSSC, the Manager of Operations will shape our organization’s league operations and procedures, which will enable the execution of our seasonal league offerings. This role is key to supporting the achievement of our organizational goals and ensuring we offer the best Adult Recreational Sports leagues across Alberta.

Applicants must possess the 3 following traits:

1. Strong Business Acumen
2. A desire to lead a team
3. High Organization

Facility Management:

• Create, manage, and maintain strong relationships with all facility partners
• Manage all facility bookings, negotiate rates, and oversee facility payments
• Resolve Facility complaints, issues, and cancellations in a timely manner
• Research, scout, and acquire new facilities for the CSSC portfolio
• Oversee communication and bookings with the City of Calgary
• Lead the day-to-day operations of facilities owned by CSSC
• Track Accounts Payable for all required facilities

League Operations:

• Plan and execute all league requirements, including: Season Durations, Pricing, Offerings, Equipment
• Assist the Director to develop new league offerings
• Collaborate with the entire Operations and Marketing teams on league improvements, as well as updating policies and procedures
• Conduct competitor analysis and price positioning in order to optimize pricing vs competition.
• Support the enhancement of customer experience through survey analysis
• Manage budgets of multiple departments under your umbrella
• Assist in management of Field Maintenance, Coordinators, Sportsmanship, and Statistical Realignment

Staff Management:

• Manage a full-time team of 3 staff
• Lead weekly Goal Meetings with team to ensure programs are well-managed
• Work with Upper-Management team to maintain strong, positive office culture
• Assist in skill development of Operations team

• Bachelor’s degree in Business, Commerce, Economics, or a related field.
• 2-3 years of experience in a Business Administration role
• Comfort working independently in a flexible, fast-paced environment
• Strong written & verbal communication skills
• Operations management, problem solving, and analysis skills, with excellent business acumen
• A preference to be a leader

• $63,000 base salary
• $2,000 in available bonuses
• Annual Raises
• Comprehensive Group Health Benefits Package w/ Greenshield
• Annual Wellness/Health Spending Account
• 3 Weeks Vacation
• 4 Flex Fridays & Birthday Off
• 3 Paid Volunteer Days
• Monthly Cell Phone Allowance
• Unlimited Free play in Sport & Social Club Leagues and Tournaments
• Calgary Flames Season Tickets
• Professional Development Training
• Casual Dress Code
• Company/team bonding events
• Free Parking
• Internal career progression/mobility opportunities

The Calgary Sport & Social Club was founded in 1996 based on a rising need: adult Calgarians love to play sports and have fun! The goal of the CSSC is to encourage as many people as possible to ‘get in the game’. Whether players have no skill, or a lot of skill, as long as they want to join in the ‘fun-first, winning-second’ mentality, they will fit right in! With a large variety of leagues, tournaments and events throughout the year, the CSSC offers something for everyone.

Care to join us?

• All applicants must complete the online pre-interview form. Please attach your resume and cover letter when prompted.
• Please direct cover letter to Mr Jon Diment